“I remember thinking, it’s the 21st century, but I still have to wear all this bulk and layers to stay warm?” recalls Markesbery. For security reasons we can only ship International orders to your billing address.When Michael Markesbery, future cofounder of Oros, climbed the tallest mountain in the Swiss Alps with friends, he was bundled up with so many bulky layers he could barely move his arms. we can only ship orders taken over the phone to your billing address but you must have an existing account with us. Yes! If you live within the United Kingdom we are happy to deliver to a different shipping from billing address. All of our customers private and personal information is kept strictly confidential.Ĭan I have my order delivered to a different address to my billing address? All orders are processed through our secure checkout system provided by Sage Pay. This means you can be rest assured that communications between your browser and this site's web servers are private and secure. Urban Male Clothing Ltd takes your online security very seriously so our site uses SSL certificate providing up to 256 bit encryption which offers the highest level of encryption and security possible. No need to wait for payday, simply select pay later at checkout. Please send both the invoice and parcel to:
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We will issue a full refund (excluding original and return delivery charges) on receipt, or exchange the item for a different size/colour if preferred. Please use the return address label from the feedback form on the back of your invoice and enclose the invoice together with your returned order. If you are not completely satisfied with your purchase, simply return the item or items to us in their original packaging and condition* within 30 days of receipt. Please read the return or exchange an item section below If your order has already shipped, you will need to return the order to us.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Urban Male Clothing, for a full refund. Please note that we do not accept items back without original packaging or swing tags. We offer a 30 day returns policy but please note that we only accept and refund returned items that are in a resalable condition so please ensure that all tags remain attached to the returning products and packaging is in the same condition that they are received in order to return goods. In addition all orders over £135 will be eligible for duty charges which will be determined in the country of the recipient however these will also need to be paid for by the recipient before receiving their order. If you are unsure, we would recommend checking if your delivery destination is affected by these charges prior to placing an order. The recipient will be contacted by email or text to allow for these customs to be paid for and the parcel will be released for delivery following payment. All orders into the European Union will be sent without taxes and duties paid for meaning that these will need to be paid for by the customer upon entry to the destination country.
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Please note that Royal Mail tracking will not update until delivery has either been made or attempted. Make sure sure you have your tracking reference number to hand which is available on your dispatch confirmation email. * To track your order via Royal Mail click HERE to be taken to their track and trace website.
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Royal Mail 1st class signed for delivery (1 - 2 working days) £4.95 FREE on all UK orders when you spend over £80.
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